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Consumer Services Project Manager

Customer Service
00583347 Requisition #
Thanks for your interest in the Consumer Services Project Manager position. Unfortunately this position has been closed but you can search our 1,362 open jobs by clicking here.


  • 3+ year’s project management experience

  • Ability to lead multiple projects with competing priorities in a highly matrixed, fast-paced environment.

  • PMP, Agile, Six Sigma or Lean Process Management experience, training, and/or certification is a plus.

  • Customer service and contact centre experience is an asset

  • Strong problem-solving skills, analytical and design thinking, and attention to detail.

  • Outstanding stakeholder management, empathy and negotiation skills; ability to maintain cooperative relationships and conciliating attitude in high pressure environments.

  • Familiarity with project management and/or issue-tracking tools (JIRA, ServiceNow, etc.) an asset. Strong experience and knowledge of customer service platforms, products and tools (CRM, IVR, etc.).

  • Strong knowledge and experience in digital and retail; interest in consumer journey and best & innovative UX and service industry practices a plus.

  • Advanced skills with Microsoft Office, including Word, Excel and PowerPoint or similar.


Application deadline is 29th of May.