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Consumer Services Project Manager

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Customer Service
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00583347 Requisition #
Thanks for your interest in the Consumer Services Project Manager position. Unfortunately this position has been closed but you can search our 1,362 open jobs by clicking here.

WHAT YOU BRING

  • 3+ year’s project management experience

  • Ability to lead multiple projects with competing priorities in a highly matrixed, fast-paced environment.

  • PMP, Agile, Six Sigma or Lean Process Management experience, training, and/or certification is a plus.

  • Customer service and contact centre experience is an asset

  • Strong problem-solving skills, analytical and design thinking, and attention to detail.

  • Outstanding stakeholder management, empathy and negotiation skills; ability to maintain cooperative relationships and conciliating attitude in high pressure environments.

  • Familiarity with project management and/or issue-tracking tools (JIRA, ServiceNow, etc.) an asset. Strong experience and knowledge of customer service platforms, products and tools (CRM, IVR, etc.).

  • Strong knowledge and experience in digital and retail; interest in consumer journey and best & innovative UX and service industry practices a plus.

  • Advanced skills with Microsoft Office, including Word, Excel and PowerPoint or similar.

 

Application deadline is 29th of May.